Follow your order from checkout to delivery.
Enter your order information below to check available processing, dispatch, courier and delivery updates. Keep your order number and registered billing details ready.
Enter your order information.
Use the order number and registered billing information entered during checkout. The available order status will appear after successful verification.
Track Your Order
Understand the common delivery stages.
The exact order status and available updates depend on the order, warehouse processing and courier partner information.
Order Confirmed
The order has been received by the website after successful checkout.
Processing & Packing
The product is being verified, prepared and packed for dispatch.
Dispatched
The package has been handed to the available courier partner.
In Transit
The package is moving through the courier delivery network.
Out for Delivery
The package is scheduled for delivery at the provided address.
Delivered
The order has been marked as delivered by the courier system.
Common order tracking questions.
Why is my order not visible? +
Confirm that the order number and registered billing information have been entered correctly. New orders may require some time before they appear in the tracking system.
Why is the courier tracking number unavailable? +
Courier information normally becomes available after the order has been packed, dispatched and accepted by the courier partner.
Why has the tracking status not changed? +
Courier scans and system updates may take time. Public holidays, weather, remote service areas or operational delays can affect updates.
What should I do when the order shows delivered? +
Check with family members, reception staff, security personnel or neighbours. If the package cannot be found, contact official support with the order number and tracking information.
Still unable to locate your order?
Contact the VASTRIQ SHOP support team with your order number, registered phone or email, payment details and a short description of the issue.