Answers that make shopping simpler.
Find helpful information about products, sizes, orders, payments, shipping, tracking, cancellations, refunds, customer accounts and official support.
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Helpful answers before and after your purchase.
These answers provide general guidance. Product availability, payment confirmation, shipping status, cancellation eligibility, returns and refunds remain subject to the order details and the policies published on VASTRIQ SHOP.
Where can I find product details? +
Available product information is shown on the relevant product page. This may include the product name, images, price, description, size, colour, variations and stock status. Review the complete page before adding the product to your cart.
How should I select the correct size? +
Review the available size chart, measurements and product description before ordering. Compare the displayed measurements with a similar garment that already fits you comfortably. Product sizing may differ between styles.
Can the actual product colour look different? +
Minor colour differences may occur because of lighting, photography, screen brightness, display calibration or device settings. Product images should be reviewed together with the written product information.
What does “Out of Stock” mean? +
“Out of Stock” means that the product or selected variation is not currently available for ordering. Restocking cannot be guaranteed unless an official availability update is displayed on the website.
How do I place an order? +
Select the product and available variation, add it to your cart, review the cart, proceed to checkout, enter accurate billing and shipping information, select an available payment method and complete the order.
How do I know whether my order was placed successfully? +
A successfully created order should display an order confirmation page or order number. A confirmation message may also be sent to the contact information provided during checkout. Save the order number for future reference.
What should I do if payment was deducted but the order failed? +
First check your account and order confirmation messages. Avoid making repeated payments immediately. Contact official support with the payment reference, transaction ID, amount, date and registered contact details so the transaction can be reviewed.
Can I change my address after placing an order? +
Address changes are not guaranteed after an order has been placed. Contact support as soon as possible with the order number. A change may be possible only when operationally permitted and before processing or dispatch reaches an irreversible stage.
How can I track my order? +
Open the Order Tracking page and enter the required order information, such as the order number and registered billing details. Available processing, dispatch or courier information will appear when it has been added to the system.
Open Order Tracking ↗Why has my tracking status not updated? +
Courier scans and system updates may not appear immediately. Tracking can also be affected by weekends, public holidays, weather, remote delivery locations or operational delays. Allow reasonable time before contacting support.
How long will delivery take? +
Delivery time depends on order processing, product availability, courier serviceability, destination and external conditions. Any estimated timeline displayed during checkout or in the Shipping Policy is an estimate and not an absolute guarantee.
Tracking shows delivered, but I have not received the package. +
Check with family members, reception staff, security personnel, neighbours and any safe delivery location near the address. When the package cannot be located, contact support with the order number and courier tracking information.
Can I cancel my order? +
Cancellation eligibility depends on the current order status and the published Refund and Cancellation Policy. Submit a cancellation request as early as possible. Cancellation may not be possible after processing or dispatch.
Are products eligible for return, exchange or replacement? +
Eligibility depends on the applicable Return Policy, the product type, the condition of the product, the reason for the request and the available supporting evidence. Review the published policy before submitting a request.
What should I do if I receive a wrong or damaged product? +
Preserve the product, packaging, labels and invoice. Contact official support promptly with the order number, a clear description and relevant photographs or video evidence. Do not use, wash, alter or dispose of the product while the request is being reviewed.
How will an approved refund be processed? +
An approved refund is generally processed according to the applicable policy and payment method. Banking or payment gateway processing time may apply after the refund is initiated. The exact treatment depends on the transaction and review outcome.
Do I need an account to place an order? +
Account requirements depend on the checkout configuration available on the website. When guest checkout is available, customers may be able to order without creating an account. An account can make order access and future shopping easier.
What should I do if I forget my password? +
Open the My Account page and use the password reset option. Enter the registered email address and follow the instructions received through the available reset process.
Open My Account ↗How can I contact VASTRIQ SHOP support? +
Contact official support by phone at +91 9525077879, email info@vastriqshop.in, or through the online support form. Working hours are Monday to Friday, 9:00 AM to 6:00 PM.
Who is the Grievance Officer? +
The designated Grievance Officer is AMIT RANJAN JHA (DIN). Customers should include their name, contact details, order number when applicable, supporting information and a clear description of the grievance.
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